Macarthur Managed IT has over 20 years of experience providing IT solutions to businesses across the Greater Sydney area.
Macarthur Managed IT has over 20 years of experience providing IT solutions to businesses across the Greater Sydney area.
Last Modified: 17 October 2025
Welcome to Macarthur Managed IT Pty Ltd. By accessing our website (https://macarthurmanagedit.com.au) and using our services, you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
The materials on Macarthur Managed IT Pty Ltd’s website are provided on an ‘as is’ basis. Macarthur Managed IT Pty Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Macarthur Managed IT Pty Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Macarthur Managed IT Pty Ltd’s website, even if Macarthur Managed IT Pty Ltd or a Macarthur Managed IT Pty Ltd authorised representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on Macarthur Managed IT Pty Ltd’s website could include technical, typographical, or photographic errors. Macarthur Managed IT Pty Ltd does not warrant that any of the materials on its website are accurate, complete or current. Macarthur Managed IT Pty Ltd may make changes to the materials contained on its website at any time without notice. However, Macarthur Managed IT Pty Ltd does not make any commitment to update the materials. We aim to ensure that all product images and descriptions are as accurate as possible, however mistakes can still happen. Users must report any inaccuracies in product photos or descriptions immediately and refrain from exploiting such errors. We reserve the right to cancel an order and refund in full if a product is not described or represented correctly.
We do not accept any responsibility for mistakes made by our upstream providers, or any downstream web crawlers which may index our site. If you have any questions or concerns, please contact us immediately to discuss so that the issue can be resolved as quickly as possible.
Macarthur Managed IT Pty Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Macarthur Managed IT Pty Ltd of the site. Use of any such linked website is at the user’s own risk.
Macarthur Managed IT Pty Ltd may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Macarthur Managed IT Pty Ltd commits to ensuring accessibility for all users. We strive to continually improve the user experience for everyone, applying relevant accessibility standards where possible.
Security is of the utmost importance at Macarthur Managed IT Pty Ltd, and we endeavour to ensure the security of all personal and payment information with industry-standard measures and protocols.
Support is available via email: sales@macarthurmanagedit.com.au. For urgent issues, we may also contact you via phone. Our customer service hours are from 9 AM to 4 PM AEST, Monday through Friday.
We do our best to ensure that stock levels are reflected accurately on our website, however stock is not guaranteed. The website stock levels are not updated in real-time, and items are available for sale on multiple platforms and therefore the stock levels may not be entirely accurate at the time you place your order.
At the time of ordering, you will be charged in full for your order. However, if you place an order for any item that is found to be out-of-stock or unavailable for any reason, we will endeavour to back-order the product for you and notify you of this delay. We will also offer you the option to change to another product, or if you so choose, cancel your entire order, and provide a full refund.
We do our best to ensure accurate pricing, however our goal is to provide the best possible price to our customers and as such our margins are very low. Due to having extremely low margins, we cannot afford to sell products at a loss. We reserve the right to cancel and refund an order in full if the items purchased have been either incorrectly priced, or our upstream vendors have increased pricing since the last time our website has been updated. We appreciate your understanding in this matter. Prices are subject to change at any time.
Macarthur Managed IT offers several options for payment:
When paying via PayPal, Macarthur Managed IT does not process or access your payment details in any way. PayPal will process the payment and pass the funds through to us.
When paying via Direct Deposit, you will be issued with a Tax Invoice with direct deposit payment details. Payment via Direct Deposit takes time to be processed and reconciled.
Orders will only be shipped once full payment has been received in our bank account.
Payment must be made in full at the time the order is placed.
Some payment methods may incur a transaction fee, which is subject to change at any time. You will be advised of any transaction fee at the time of payment and if you are not prepared to pay the transaction please cancel the transaction immediately.
To protect credit card holders and prevent unauthorised transactions, Macarthur Managed IT Pty Ltd employs a comprehensive verification process. This process may include, but is not limited to, verbal confirmation via phone, requests for written authorisation, and submission of photo identification such as a valid driver’s license or utility bill. Additionally, we may require a copy of the front of the credit card or a bank statement showing the transaction.
Any attempts at credit card fraud will be immediately reported to the Australian Federal Police (www.afp.gov.au), and any losses incurred on our part will be recuperated and offenders prosecuted to the fullest extent of the law.
Any disputes arising from or related to these Terms and Conditions or transactions between Macarthur Managed IT Pty Ltd and our customers will be governed by the laws of the State of New South Wales, Australia, or as defined by the Australian Consumer Law.
We reserve the right to engage a third party for the purposes of arbitration.
If any part of this agreement is found to be invalid, illegal, or unenforceable, that part shall be excluded to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the original language. All remaining parts of this agreement will remain in full force and effect.
We reserve the right to engage a third party for the purposes of arbitration.
The failure of either party to enforce any provision of this agreement at any time shall not be interpreted as a waiver of that provision or the right to enforce it at a later time. Waivers must be written and signed by the waiving party.
These Terms and Conditions, along with any invoices from Macarthur Managed IT Pty Ltd regarding products purchased by the customer, constitute the entire agreement between Macarthur Managed IT Pty Ltd and the customer. This agreement supersedes all prior discussions, whether they be written or oral, and may not be amended or interpreted by any past business practices or industry standards.
Under the provisions of the Competition and Consumer Act 2010 (Cth) (“CCA”), our liability for breaches of statutory guarantees, if any, when a product defect is major, is limited to:
For minor product issues, our liability, at our option, is limited to:
All other representations, warranties, conditions, and terms not explicitly stated in this agreement are excluded to the fullest extent permitted by law.
Nothing in this agreement excludes, restricts, or modifies any statutory consumer rights under the Competition and Consumer Act 2010 (Cth) and other relevant laws. These rights provide necessary protection to the purchasers of goods and services under certain circumstances, ensuring that statutory guarantees, rights, and remedies intended to protect consumers cannot be waived or altered.
If you find a flaw in our website or processes, you must not exploit it and instead must report to us immediately. Breaches of our website security will be prosecuted to the fullest extent possible under Australian Law.
