Terms of service

Terms of Service

  1. Introduction

Welcome to Macarthur Managed IT Pty Ltd. By accessing our website (https://macarthurmanagedit.com.au) and using our services, you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

  1. Disclaimer

The materials on Macarthur Managed IT Pty Ltd's website are provided on an 'as is' basis. Macarthur Managed IT Pty Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  1. Limitations

In no event shall Macarthur Managed IT Pty Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Macarthur Managed IT Pty Ltd's website, even if Macarthur Managed IT Pty Ltd or a Macarthur Managed IT Pty Ltd authorized representative has been notified orally or in writing of the possibility of such damage.

  1. Accuracy of Materials

The materials appearing on Macarthur Managed IT Pty Ltd's website could include technical, typographical, or photographic errors. Macarthur Managed IT Pty Ltd does not warrant that any of the materials on its website are accurate, complete or current. Macarthur Managed IT Pty Ltd may make changes to the materials contained on its website at any time without notice. However, Macarthur Managed IT Pty Ltd does not make any commitment to update the materials.  We aim to ensure that all product images and descriptions are as accurate as possible, however mistakes can still happen.  Users must report any inaccuracies in product photos or descriptions immediately and refrain from exploiting such errors. We reserve the right to cancel an order and refund in full if a product is not described or represented correctly.

We do not accept any responsibility for mistakes made by our upstream providers, or any downstream web crawlers which may index our site.  If you have any questions or concerns, please contact us immediately to discuss so that the issue can be resolved as quickly as possible.

  1. Links

Macarthur Managed IT Pty Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Macarthur Managed IT Pty Ltd of the site. Use of any such linked website is at the user's own risk.

  1. Modifications

Macarthur Managed IT Pty Ltd may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Accessibility

Macarthur Managed IT Pty Ltd commits to ensuring accessibility for all users. We strive to continually improve the user experience for everyone, applying relevant accessibility standards where possible.

Security

Security is of the utmost importance at Macarthur Managed IT Pty Ltd, and we endeavour to ensure the security of all personal and payment information with industry-standard measures and protocols.

Customer Support

Support is available via email: sales@macarthurmanagedit.com.au. For urgent issues, we may also contact you via phone. Our customer service hours are from 9 AM to 4 PM AEST, Monday through Friday. 

Items out of stock, incorrect pricing, or unavailable for any other reason

We do our best to ensure that stock levels are reflected accurately on our website, however stock is not guaranteed.  The website stock levels are not updated in real-time, and items are available for sale on multiple platforms and therefore the stock levels may not be entirely accurate at the time you place your order. 

At the time of ordering, you will be charged in full for your order.  However, if you place an order for any item that is found to be out-of-stock or unavailable for any reason, we will endeavour to back-order the product for you and notify you of this delay.  We will also offer you the option to change to another product, or if you so choose, cancel your entire order, and provide a full refund. 

We do our best to ensure accurate pricing, however our goal is to provide the best possible price to our customers and as such our margins are very low.  Due to having extremely low margins, we cannot afford to sell products at a loss.  We reserve the right to cancel and refund an order in full if the items purchased have been either incorrectly priced, or our upstream vendors have increased pricing since the last time our website has been updated.  We appreciate your understanding in this matter.  Prices are subject to change at any time.

Payment and Credit Card

Macarthur Managed IT offers several options for payment:

  • PayPal
  • Direct Deposit

When paying via PayPal, Macarthur Managed IT does not process or access your payment details in any way.  PayPal will process the payment and pass the funds through to us. 

When paying via Direct Deposit, you will be issued with a Tax Invoice with direct deposit payment details.  Payment via Direct Deposit takes time to be processed and reconciled.

Orders will only be shipped once full payment has been received in our bank account.

Payment must be made in full at the time the order is placed.

Some payment methods may incur a transaction fee, which is subject to change at any time. You will be advised of any transaction fee at the time of payment and if you are not prepared to pay the transaction please cancel the transaction immediately.

Credit Card Verification

To protect credit card holders and prevent unauthorized transactions, Macarthur Managed IT Pty Ltd employs a comprehensive verification process. This process may include, but is not limited to, verbal confirmation via phone, requests for written authorization, and submission of photo identification such as a valid driver's license or utility bill. Additionally, we may require a copy of the front of the credit card or a bank statement showing the transaction.

Any attempts at credit card fraud will be immediately reported to the Australian Federal Police (www.afp.gov.au), and any losses incurred on our part will be recuperated and offenders prosecuted to the fullest extent of the law.

Governing Law and Dispute Resolution

Any disputes arising from or related to these Terms and Conditions or transactions between Macarthur Managed IT Pty Ltd and our customers will be governed by the laws of the State of New South Wales, Australia, or as defined by the Australian Consumer Law.

We reserve the right to engage a third party for the purposes of arbitration.

Severability

If any part of this agreement is found to be invalid, illegal, or unenforceable, that part shall be excluded to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the original language. All remaining parts of this agreement will remain in full force and effect.

Waiver

The failure of either party to enforce any provision of this agreement at any time shall not be interpreted as a waiver of that provision or the right to enforce it at a later time. Waivers must be written and signed by the waiving party.

Entire Agreement

These Terms and Conditions, along with any invoices from Macarthur Managed IT Pty Ltd regarding products purchased by the customer, constitute the entire agreement between Macarthur Managed IT Pty Ltd and the customer. This agreement supersedes all prior discussions, whether they be written or oral, and may not be amended or interpreted by any past business practices or industry standards.

Limitation of Liability

Under the provisions of the Competition and Consumer Act 2010 (Cth) ("CCA"), our liability for breaches of statutory guarantees, if any, when a product defect is major, is limited to:

  • the replacement of the goods or the supply of equivalent goods
  • the payment of the cost of replacing the goods or acquiring equivalent goods
  • compensation for any decrease in the value of the goods.

For minor product issues, our liability, at our option, is limited to:

  • replacing the goods
  • repairing the goods
  • paying the cost of replacing or repairing the goods or of obtaining equivalent goods.

All other representations, warranties, conditions, and terms not explicitly stated in this agreement are excluded to the fullest extent permitted by law.

Competition and Consumer Act

Nothing in this agreement excludes, restricts, or modifies any statutory consumer rights under the Competition and Consumer Act 2010 (Cth) and other relevant laws. These rights provide necessary protection to the purchasers of goods and services under certain circumstances, ensuring that statutory guarantees, rights, and remedies intended to protect consumers cannot be waived or altered.

Website Security

If you find a flaw in our website or processes, you must not exploit it and instead must report to us immediately.  Breaches of our website security will be prosecuted to the fullest extent possible under Australian Law.